We have established our corporate office where our highly trained and qualified staff is personally available and ready to assists and facilitate you and entertain your query. If you want to get any information or ask some question please don’t hesitate to contact us..
CUSTOMER SERVICE COMPLAINT HANDLING PROCESS
1
Complaint received at the HO/RO by Customer Service Manager/Officer.
Phone
Fax
2
The respective team will take all necessary actions in rectification of the complaint as per the defined time frame set by CS Manager/Officer
CS
RM
3
Customer Service Officer will enter the complaint in the design complaint Log Sheet which will be monitored every month at HQ. Regions and reviewed by PD.
4
Regional Customer Service Officer after maintaining the data will contact the respective team for resolution.
Academics
Finance
Marketing
RO
QA
5
The respective team will take all necessary actions in rectification of the complaint as per the defined time frame set by CS Manager/Officer
Low
Medium
High
6
Customer Service Manager may contact the complainant in defined time frame and confirm if the matter is resolved.
7